Contact - Portail acc&ss Paris Île-de-France

Welcome to acc&ss

💡 Support that follows you throughout your stay in Paris

The assistance for international students and researchers doesn't stop!

Even though the Welcome Desk has concluded, our services are available all year round. Our goal remains the same: to help you settle in with peace of mind and understand the essential procedures in France.

💡 What We Do For You

We guide you through all your administrative procedures :

➡️ Residence Permit & VLS-TS: visa validation, first-time applications, renewals
➡️ Health Insurance: entitlement opening, Ameli account, Carte Vitale, CSS, etc.
➡️ Housing & APL (Housing Benefit): CAF procedures, advice for finding off-campus accommodation
➡️ Practical Life: French language learning, banking, professional integration, daily information...

📍 Where to Find Us

We welcome you with or without an appointment, in person or via video conference. And finding us couldn't be simpler:

➡️ Maison Internationale of the Cité internationale universitaire de Paris (to the right of the CROUS restaurant)

🕒 Our Hours

Mode of Visit	Days	Hours
Appointment Only (In-Person)	Monday Wednesday	9:00 a.m. – 1:00 p.m. (Monday) 2:00 p.m. – 5:00 p.m. (Wednesday)
Video call (Rdv – 15 min)	Wednesday	9:00 am - 1:00 pm
Walk-in (In-Person)	Monday Tuesday Thursday Friday	1:00 pm–5:00 pm 9:00 am –1:00 pm & 2:00 pm–5:00 pm 2:00 pm - 5:00 9:00 am–1:00 pm & 3:00 pm –5:00 pm

📝 We recommend that you register (for free) on our website before your first visit or a video appointment.

🤝 Meet our partner

CPAM de Paris

For all your health-related questions: Ameli account, Carte Vitale, CSS (Supplemental Health Coverage), reimbursements, etc.

→ Twice a month: mornings by appointment, afternoons walk-in

📅 Next Dates: December 1 · December 19, 2025 · January 5 · January 16, 2026

CAF (Urgent Student Matters)

For urgent situations related to the APL (Housing Benefit).

→ Dates are announced on the Portail des Résidents website

👉 Your Next Step

Have a question? Need a little help with a procedure?

📩 Book an Appointment, Come Meet Us, or Write to Us

Contact us

Culture Day - Christmas Markets

🎄 The Residents' Christmas Market returns for a new edition

Affiche du marché de Noël de la Cité composée de différents stand.

🤗 It's one of the most heartwarming moments of the year at the Cité...

The 2025 Residents' Christmas Market is back for a new edition rich in flavors, cultures, and good cheer!

📌 ✨ A culinary and cultural journey

✨ 18 residents' committees + Bureau des résidents await you for a festive afternoon. On the program:
✨ • Culinary specialties from all over the world
✨ • Handicrafts and handmade objects
✨ • Hot drinks
✨ • And concerts to set the pace for the day 🎶
🛑 🥄 Tip : remember to bring your own utensils (mugs, reusable cups, plates...)

💡 📅 Practical Information:

📅 Sunday, December 14
🕛 12 PM → 7 PM
📍 Maison Internationale (Salle Branet et Jeanne-Thomas)

🌍 On the menu: a world tour in one afternoon✔️
Argentina (chokladbollar, kolasnittar...), Armenia (beureks, gata...), United States (cookies, egg nog), India (samosas, pakoras), Korea (hotteok), Italy (pandoro), Ukraine (varenyky), Sweden (cinnamon rolls), Mexico (chilaquiles), Japan (matcha latte), and many others...✔️

Without forgetting the Bureau des résidents: beer, mulled wine, and hot chocolate ✨
🎶 Concerts, entertainment, a warm atmosphere: a real Christmas at the Cité!

🎄 Do you want to explore other Christmas markets in Paris? Here is a small selection of the most beautiful markets in Paris:

• Marché de Noël de Notre-Dame | 📍 Square René Viviani – Paris 5e | 📅 Until December 25, 2025
• Marché de Noël des Tuileries | 📍 Jardin des Tuileries | 📅 Until January 4 , 2026
• Village et Marché de Noël de l’Hôtel de Ville | 📍 Parvis de l’Hôtel de Ville | 📅 Until January 4, 2026
• Le Village de Noël de la Tour Eiffel | 📍 Quai Jacques Chirac | 📅 From December 6, 2025 to January 4, 2026
• Marché de Noël de Montmartre | 📍 Place des Abbesses | 📅 Until January 4 , 2026

✨ And of course… many other ephemeral markets and villages to discover all over Paris to extend the magic. ✨😏🎁

La Minute France (French Minute)

🎄 Learning French administration vocabulary

✨ Today, we're tackling a major classic of life in France: administrative procedures.

Because between the acronyms, the documents, and the appointments, it is sometimes difficult to find your way around... we're helping you talk like a real regular at French offices 😌🇫🇷

🔤 The must-know acronyms

CAF : Caisse d’Allocations Familiales

APL : Aide Personnalisée au Logement (Housing Benefits)

CPAM : Caisse Primaire d’Assurance Maladie

VLS-TS : Visa Long Séjour valant Titre de Séjour

RIB : Relevé d’Identité Bancaire (bank details)

📚 Useful Vocabulary (FR → EN)

Renouvellement / Renouveler — Renewal / To renew
Changement de statut — Change of status
Titre de séjour — Residence permit
Assurance Maladie — Health insurance
Logement — Accomodation
Impôt — Tax
Emploi — Employment
Études — Studies
Autorisation de travail — Work authorization
Stage / Alternance — Internship / Work-study
Justificatif de domicile — Proof of address
Certificat de scolarité — Enrollment certificate
Justificatifs de ressources — Proof of income
Convention de stage — Internship agreement
Confirmation de dépôt — Submission receipt
Attestation de prolongation d’instruction — Certificate of extended processing
Timbre fiscal — Fiscal stamp
Acte de naissance — Birth certificate
Créer un compte ameli — Create an ameli account
Mutuelle — Supplementary health insurance
Numéro de sécurité sociale — Social security number
Hébergement — Accommodation
Garant — Guarantor
Dossier complet — Complete application file

🗣️ Mini-situation: At the administration office (FR → EN)

👉 Arriving at the desk

Bonjour, j’ai un rendez-vous à 10h. — Hello, I have an appointment at 10 AM.

Je viens pour déposer mon dossier. — I’m here to submit my application.

👉 Explaining what you need

Je souhaite renouveler mon titre de séjour. — I would like to renew my residence permit.

Je voudrais demander l’APL. — I would like to apply for housing allowance (APL).

Je veux créer mon compte ameli. — I want to create my ameli account.

👉 Asking a question

Quels documents dois-je fournir ? — Which documents do I need to provide?

Est-ce que mon dossier est complet ? — Is my application complete?

Comment puis-je suivre l’avancement de ma demande ? — How can I track my application?

👉 Clarifying a situation

J’ai reçu une demande de documents supplémentaires. — I received a request for additional documents.

Je n’ai pas encore reçu de réponse. — I haven’t received an answer yet.

👉 Wrapping up

Merci beaucoup pour votre aide. — Thank you very much for your help.

Bonne journée ! — Have a nice day!

A Welcome Saturday Tip

🍽️ Crous Restaurants: full meals for €1

Gif extrait du film ratatouille. Ratatouille mange une fraise

🥗 Did you know? You could eat at the Crous for €1

Good news: until December 16 *, you can apply to benefit from the €1 meal in Crous restaurants and cafeterias... even if you are not a scholarship recipient, depending on your situation.

📌 🍽️ Who can benefit from the €1 meal?

✨ ✓ Students receiving a scholarship
✨ → No steps are necessary. The price is automatically activated on your Izly account as soon as your scholarship is validated.
✨ ✓ Non-scholarship students experiencing financial difficulty
✨ → It's possible! A social evaluation is necessary.

💡 In case of refusal or a complex situation:

📅 Make an appointment with a Crous social worker: mesrdv.lescrous.fr/fr

And if you are a resident of the Cité internationale, you can also be informed and guided by the social workers of the Relais social international (RSI). ✔️
Your Crous will examine your application/file and then send you a reply/response. ✔️

📄 What documents should be provided?

When applying online, you will need to submit:
• 2025/2026 school certificate or student card
• Proof of income (APL, salary, pension, etc.)
• Proof of expenses (rent, subscriptions, debts, transportation, etc.)
• Any document proving your current financial situation

✨ 🥗 Why this measure ?
Implemented since 2020, the €1 meal helps students with limited resources by guaranteeing them:
✓ a full meal
✓ balanced
✓ high quality
✓ at a very low price
This measure is entirely financed by the State. Every day, Crous teams prepare varied, homemade dishes accessible to everyone (€3.30 per meal for other students).
https://www.lescrous.fr/

🎄 Remember: you have until December 16 to submit your application! A valuable boost at the end of the year.* 😏

*After this deadline, you will be able to submit your application by making an appointment with a Crous social worker: mesrdv.lescrous.fr/fr

I submit my application