FROM SEPTEMBER 8th TO 31st OCTOBER 2025
Book an appointment easily
Need help with your administrative procedures ? During the Welcome Desk Paris, you can meet our partners directly (CAF, CPAM, ABG...) and get support with your procedures.
On this page, access the appointment booking platform and find all the useful information to prepare your visit.
MEET OUR PARTNERS
Book an appointment directly with one of our partners present at the Welcome Desk Paris through the platform below.
Book your appointment online
Choose the desired service, date, and time that suit you.
FREQUENTLY ASKED QUESTIONS
Booking an appointment
1How can I book an appointment?
Appointments can only be booked online via the platform available on this page. Simply choose the organization (CAF, CPAM, etc.), select an available time slot, and confirm your booking.
2If I can’t attend, can I cancel my appointment?
Yes. After confirmation, you will receive an email with a link to cancel your appointment if needed.
3What should I bring on the day of my appointment?
The documents required by the organization concerned (CAF, CPAM, etc.).
4Are the appointments free of charge?
Yes, all appointments offered as part of the Welcome Desk Paris are free.
5Are appointments mandatory?
No, but they are strongly recommended to save time and ensure personalized support.
General – Welcome Desk Paris
1Where is the Welcome Desk Paris located?
At the Maison Internationale, 17 boulevard Jourdan, 75014 Paris (RER B / Tram T3 – Cité Universitaire station).
2What are the opening hours of the Welcome Desk Paris?
From Monday to Friday, 9 a.m. to 5 p.m.
3Do I need to book an appointment to meet the Welcome Desk team?
No, on-site support is available without an appointment.
4Do I need to register before contacting or visiting the Welcome Desk team?
Yes, prior registration on our website is mandatory before sending an email or visiting. This one-time registration allows us to monitor and support your stay.
CAF (Caisse d’Allocations Familiales)
1Can I meet a CAF officer at the Welcome Desk Paris?
Yes, only by appointment at the Welcome Desk Paris.
2What are the CAF opening hours at the Welcome Desk?
Monday to Friday, from 9 a.m. to 1 p.m. and 2 p.m. to 5 p.m
3Can I apply for housing assistance with the CAF at the Welcome Desk Paris?
Yes, the CAF Paris officer can help you submit your housing allowance application online, regardless of your address.
4Can I get information about the progress of my CAF application if I don’t live in Paris (75)?
No, the CAF Paris (75) officer can only provide information on files handled by CAF Paris.
5What should I bring to my CAF appointment?
A valid email address, a bank account number (BIC/IBAN), your rental contract or lease, your landlord’s contact details, the rent amount and the size of your accommodation.
6Do I need to provide additional information for my housing assistance application?
Yes, if possible bring the CAF certificate signed by your landlord, and know whether you are still a tax dependent of your parents. If your parents are CAF beneficiaries, you must also provide their CAF number and the department of their CAF office.
CPAM (Assurance Maladie)
1Can I meet a CPAM officer at the Welcome Desk Paris?
Yes, only by appointment at the Welcome Desk Paris.
2For which procedures can I meet the CPAM at the Welcome Desk?
For assistance with your health insurance registration or your application for the Complementary Universal Health Coverage (Complémentaire santé solidaire).
3What are the CPAM opening hours at the Welcome Desk?
Mondays and Wednesdays, from 9 a.m. to 1 p.m. and 2 p.m. to 5 p.m.
Préfecture de Police de Paris
1Can I meet a Préfecture de Police officer at the Welcome Desk Paris?
No, the Préfecture de Police de Paris is not present on site.
2Can I get help with my visa or residence permit procedures at the Welcome Desk Paris?
Yes, the acc&ss team will inform you and guide you through your procedures.
3Where can I find official information from the Préfecture de Police?
On the official website of the Préfecture de Police de Paris.
ADIL 75 (Housing Information Agency)
1Can I meet an ADIL 75 advisor at the Welcome Desk Paris?
No, consultations are carried out only by email.
2How can I contact ADIL 75?
By email at: info.etudiant@adil75.org
After the Welcome Desk Paris
1Can I still contact CAF or CPAM after the Welcome Desk?
Yes, you can contact them directly through their regular channels.
2Can I still get support from the acc&ss team outside the Welcome Desk?
Yes, the acc&ss Paris Centre team supports you throughout the year.
