Steps in My Process

Start your online process here! A number of tools are at your disposal: online guides to help with the steps in your process, a live chat to talk directly with our team, an inbox where you can send all of your questions for acc&ss, a web TV, and the opportunity to make an appointment with one of our partners or with the welcome desk Paris team.

Visit at the Welcome Desk with an appointment only, with the Welcome Desk Paris team or with our partners CAF, CPAM, Pôle Emploi

The Welcome Desk Paris Services

Contact or meet with the partners of the Welcome Desk Paris


Crous de Paris

Crous de Paris

The Crous of Paris has information for you regarding student housing, scholarships, the CVEC (contribution to student and campus life), social assistance, family benefits, culture, …

More information

The Residence Permit

Antenne de la Préfecture de Police de Paris à la Cité internationale

They process requests related to your residence permit.

Most of the administrative process of students and researchers are now on line, on the ANEF website. The application for APS or RECE residence card (Job Search Business Creation Card) is by appointment, as is the obtaining of the residence card, hand-delivered.

Find all the useful information

Housing Allowances

Caisse d'Allocations Familiales (CAF) de Paris

The team at the Caisse d’Allocations Familiales (CAF) of Paris can help you fill out your request for housing aid online.
In-person and call appointments, from Monday to Friday, from 9 am to 5 pm.

Make an appointment

Employment - Pôle Emploi

Pôle Emploi

An advisor from the Pôle Emploi employment offices can offer you help and direction: preparing your CV and job interviews, establishing your skill set, and offering helpful hints for your student job and internship search.

In-person appointments with the Pôle Emploi advisor, on Tuesdays from 9 am to 5 pm.

Make an appointment

Employment - APEC


For students who are at the end of their academic endeavour and keen to prepare themselves for their professional careers, an advisor from APEC will guide you and provide personalized suggestions online and through webinars.

Contact APEC

Health Insurance

Assurance Maladie de Paris (CPAM)

Advisors from the CPAM will inform and help you about your rights for universal health insurance (la Protection Universelle Maladie) including Assurance maladie membership, reimbursements, general practitioners, the Vitale card, the CMUC, preventative health measures…

In-person appointments, on Mondays and Wednesdays, from 9 am to 5 pm.

Make an appointment

Housing Regulations

Agence Départementale d’Information sur le logement (ADIL75)

Inform you of the rights and responsibilities linked to your rental contract throughout the entirety of your stay.

Contact ADIL

Ask acc&ss, the international mobility expert, all of your questions!

The Cité internationale universitaire de Paris’ acc&ss team and multilingual international students are there to provide information regarding various subjects linked with international mobility and to help you to complete your steps in the administrative process online.

  • In-person appointments: Monday to Friday from 9 a.m. to 5 p.m.
  • Online presence on the acc&ss website

Contact Us


Welcome Desk TV

Facebook Live

Our Factsheets

Our files are multilingual (French, English, Spanish, Mandarin).

They are updated and accessible online every year, in September and October.





Do you have a question? Something you’re unsure about?
Welcome Desk Paris is here for you!